Register
Apply
Login

Code of Conduct

—

by

Tatenda Mpofu
in

Introduction

At ZB Bank, we are committed to the highest standards of ethical conduct and integrity. This Code of Conduct serves as a guide for our employees, management, and directors to uphold these values in all of our business dealings and interactions.

Core Values

  1. Integrity: We act with honesty and integrity, avoiding any actual or perceived conflicts of interest in personal and professional relationships.
  2. Respect: We treat our colleagues, customers, and partners with respect and value their contributions.
  3. Accountability: We take responsibility for our actions and outcomes, and we honor our commitments.
  4. Excellence: We strive for excellence in our service delivery and seek continuous improvement in all aspects of our work.

Compliance with Laws and Regulations

All employees must comply with all applicable laws, rules, and regulations in the jurisdictions where we operate. Any illegal or unethical behavior is strictly prohibited.

Confidentiality and Privacy

We are committed to protecting the confidentiality and privacy of our customers’ information. Employees must not disclose any confidential information without proper authorization.

Conflict of Interest

Employees must avoid situations where their personal interests could conflict with the interests of ZB Bank. Any potential conflicts must be disclosed to management immediately.

Fair Dealing

We engage in fair dealing practices and treat our competitors, suppliers, and customers with fairness. We do not take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, or any other unfair-dealing practice.

Reporting Violations

Employees are encouraged to report any suspected violations of this Code of Conduct without fear of retaliation. ZB Bank will investigate all reported instances and take appropriate action.

Conclusion

This Code of Conduct is not exhaustive but provides a framework for ethical behavior and decision-making at ZB Bank. Adherence to this Code is mandatory for all employees and is critical to our reputation and continued success.

This document reflects our commitment to a culture of honesty, respect, and accountability, ensuring that ZB Bank maintains its position as a trusted financial institution. Compliance with this Code is essential for our collective integrity and the bank’s future.